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Frequently Asked Questions & Advice

What does Ranfurly Village offer?

Ranfurly Village is one of Auckland’s finest retirement villages located close to central Auckland. It involves the renovation of one of Auckland’s oldest buildings, built in 1903 Ranfurly House provides the centrepiece of a comprehensive village including apartments, a wide range of facilities and the modern care facility, Ranfurly Hospital. The apartments are designed to complement Ranfurly House and to enable space, privacy and convenience including the provision of services to residents as required.

Is village access limited to veterans?

Absolutely not! It is open to anyone over 65 years old, not just veterans. The original Ranfurly House was built as a War Veterans Hospital in 1903 but over the years the number of veterans has dwindled and the public admitted. The new village development is open to all of the general public. Some veterans no doubt will wish to live at the Village, on the same terms as other members of the public.

When should I think about moving to Ranfurly Village?

If you are reading this, you have probably already given some thought to moving to a village. So many times residents tell us that they should have moved to a village earlier than they did. We believe that you should move while you have plenty of time to enjoy the facilities and make new friends. A village is like going on holiday every day.

What facilities are available at the Village?

Set within beautifully landscaped grounds Ranfurly House, provides the central location for the Village’s community facilities. This historic homestead along with the development of additional buildings provides a variety of resident amenities, including:

  • Café and restaurant
  • Bar and lounge
  • Library and study
  • Cinema
  • Hair Salon
  • Wellness Centre
  • Craft & hobbies room
  • Gymnasium
  • Bowling green
  • Indoor swimming pool and spa (to be completed)
  • Resident Workshop (to be completed)
  • Village van for resident outings and transport
  • A hotel suite will also be available for guests to use for a nominal daily charge

What activities are available?

We are focused on providing access to a range of optional, organised activities and regular events and outings, offering you the freedom to be as active and as social as you choose. Whatever your interests, there is something for you to enjoy. An example of some of the activities that are available include: 

  • Regular shopping trips
  • Organised social outings
  • Themed social events
  • Movie evenings and matinees
  • Exercise classes
  • Card Club
  • Happy hour
  • Book Club
  • Hobby and craft classes
  • Art classes

We encourage residents to provide suggestions to further enhance the variety of activities offered.

Can friends and family stay with me in my apartment?

Of course; your apartment is your home. However, if you wish your friends to stay more than a month, we request that you first obtain written consent from the Manager.

Can I bring a pet?

Yes, it is possible provided you obtain written consent first and we prefer that pet owners occupy ground floor apartments. We will also require you to enter into an agreement relating to the care and behaviour of your pet and arrangements if you become unable to care for it.

What happens to my home when I go on holiday?

It is your own home and therefore you may come and go as you please. One of the many advantages of this lifestyle is that you can go on holiday and know that your home will be secure and maintained.

Will my independence and privacy be respected?

At Ranfurly Village you will have a choice of an active social lifestyle, or a more discreet private lifestyle as you prefer. You choose if and when you partake in village activities, but are always secure both physically and emotionally with help just minutes away, 24-hours a day. We think that your apartment is your home and that all residents need to be treated with courtesy and respect and have a right to be communicated with in a fair and transparent manner.

The success of the Village is dictated not only by the physical property but by the reputation of the management. If you are not happy at any time, we expect you to either advise us, or discuss the matter with the Residents’ Committee to ensure we are fully aware of any issue and can respond accordingly.

What assistance is available in an emergency?

Our apartments offer an enhanced level of safety; fitted with the latest in emergency call technology providing access to assistance 24 hours, seven days a week.

What services are available?

There are many things that make home special, but it’s the comfort and confidence you enjoy from living in your home that’s especially important to us. We are committed to understanding your current needs and providing services which support you to maintain your lifestyle.

We can provide assistance with those daily activities that aren’t as easy for you as they used to be, so you may continue to live in your apartment. Whether you require temporary support, a few hours a week or more comprehensive assistance we can provide various service packages to you in your apartment. An example of some of our services include: 

  • Housekeeping
  • Meals
  • Medication reminders
  • Personal care assistance
  • Overview of general health

Adjacent to the Village is the Ranfurly Hospital, providing a range of more specialist hospital level aged care services, if required. The care facility includes 60 care suites and a separate dining and lounge area for care facility residents.

What is included with my apartment?

Your new apartment comes with high quality fittings and finishes and is well-appointed for your comfort, features include:

Kitchen appliance package: Fridge/freezer, single dish drawer, concealed range hood, electric cooktop, wall oven and microwave

  • Laundry package: Front loading washing machine and clothes dryer
  • Drapes and carpet
  • Heat pump

What expenses will I be responsible for?

You will be responsible for your private utility charges such as electricity, telephone, insurance premiums for your personal contents insurance. You will also be responsible for the maintenance and repair of the interior of your apartment.

We will maintain everything outside of your apartment and all grounds, the Village facilities and Ranfurly House.

Will I have a say in the running of the Village?

Residents are always welcome to talk to the Manager about any aspect of the operation of the Village.

We encourage the formation of a Residents’ Committee, made up of resident representatives elected by the residents themselves. The Committee plays an important role by providing resident feedback to village management, ensuring we maintain our high standards.

Complaints Policy

We are committed to ensuring that residents enjoy their residency at the Village. Residents have the right to raise a concern at any time, verbally and in writing, and to receive a response within a reasonable time frame.  In the first instance, your concerns should be raised with the Village Manager who will work with you to resolve the problem.

The Retirement Villages Act provides a two-tiered dispute resolution system: a complaints facility operated by the village and an independent dispute panel resolution procedure. Retirement village operators must have a written complaint policy that complies with the Code of Practice. The policy must be  available in common areas for residents or intending residents to access or view at any time, and be available on the retirement village's intranet or website. An operator must offer to give a copy of the complaint policy to a resident who advises it wishes to make a formal complaint, and to an intending resident or resident at any other time upon request.

To view the Policy click here.

Will there be regular financial reporting to residents?

The Retirement Villages Act 2003 has specific disclosure and reporting requirements to residents. The Village is required to submit a financial report to all residents at the resident’s Annual General Meeting. This report includes the prior year profit and loss accounts and coming year forecast. These accounts are audited and are reviewed by the Statutory Supervisor.

Who makes sure I will receive what I pay for?

Covenant Trustee Services Limited is Ranfurly Village’s Statutory Supervisor and has been appointed under a Deed of Supervision to ensure that the Village meets its obligations to you. These obligations will be clearly described in your Occupation Right Agreement and the Disclosure Statement.

In addition, the Residents’ Committee meets regularly with the Manager and will raise any issues on your behalf. Above all, you can talk with the Manager at any time about your issues, rights and requests.

Under what arrangement are apartments available?

The apartments are available under an Occupation Right Agreement (“ORA”) sometimes called a Licence to Occupy. The ORA gives you the right to occupy your apartment at Ranfurly Village. The form used is common to almost all retirement villages throughout New Zealand and is governed by the Retirement Villages Act 2003.

Under the ORA you do not gain a title but you gain the right to occupy your apartment and to access the various village facilities. There are various protections for residents including a first ranking mortgage over the Village title in favour of the Statutory Supervisor. Ranfurly Village is registered as a retirement village with the Registrar of Retirement Villages. Your Solicitor must explain your rights and obligations created by the ORA and you can only validly sign the ORA when witnessed by your Solicitor.

Ranfurly Village is registered as a retirement village under the Retirement Villages Act 2003.

Registration Date: 4 June 2013

Registration Number: 2581548

Who manages Ranfurly Village?

Ranfurly Village is a partnership arrangement between Ranfurly War Veterans Trust and Generus Living Group Limited. Generus Living Group Limited or a related company is responsible for all aspects of development and for managing the Village.

Who is Generus Living Group Limited?

Generus Living Group Limited is a Christchurch based company with over 20-years’ experience in retirement villages. Graham Wilkinson, the President of the Retirement Villages Association is the director and owner of Generus. The company is currently developing The Russley Village and Holly Lea Village, Christchurch and Pacific Coast Village and Pacific Lakes Village, Bay of Plenty.

Who is the Ranfurly Trust and how are they involved?

Ranfurly Trust was the original owner of the land the Village sits on, and will receive a share of future income from the Village to enable it to continue its work supporting war veterans. The Trust has no day-to-day involvement in the management of the Village.

Is there government legislation regulating retirement villages?

The Retirement Villages Act 2003 and its regulations are designed to protect residents’ interests and set out the basic standards for operating a village. These include disclosure of information to intending and existing residents, protections around residents’ financial interests, the details of termination arrangements, the relationship between the owner, methods of dispute resolution for residents, and residents’ rights.

More information about the Retirement Villages Act 2003 and its regulations can be found on the Commission for Financial Capability website:

What is the Code of Practice?

The Retirement Villages Act 2003 requires a village to observe the Code of Practice which sets out minimum standards for operating a retirement village. These include:

  • Staffing of the Village
  • Safety and personal security of residents
  • Fire protection and emergency management
  • Transferring residents within a village
  • Meetings
  • Complaints
  • Accounts
  • Maintenance and upgrading
  • Terminating the Occupation Right Agreement by either the operator or resident
  • Communications

A copy of the Code of Practice will be provided to you when you complete an Application for an Occupation Right Agreement.

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